Terms of Use

• "Account" means the personal account you create in the App to use the Service.
• "App" means the Kleyn mobile application for iOS and Android.
• "Content" means any text, names, labels, tags, emoji, QR code data, photos and other materials you submit, upload or create through the Service.
• "Consumer" means a natural person who is acting for purposes that are outside their trade, business or profession, within the meaning of Directive 2011/83/EU.
• "Derived Data" means any information, insights, statistics, datasets, embeddings, labels, model parameters, trained model weights or other outputs that Kleyn generates by processing or analysing Content, once such information no longer identifies and cannot reasonably be used to identify you. Derived Data is not personal data within the meaning of Article 4(1) GDPR.
• "Free Plan" means the free tier of the Service.
• "Paid Plan" means a paid subscription plan (e.g. "Starter" or "Premium").
• "AI Credit Pack" means a one-off purchase, available only to users on a Paid Plan, that adds a set number of AI credits to your Account. AI credits are consumed when photos you add on a Paid Plan are automatically analysed (see Section 4 and Section 5.3).
• "AI Scan" means the automated AI-assisted item recognition and attribute extraction that Kleyn performs on a photo on Paid Plans, as further described in Section 4. The Free Plan does not include AI Scan.
• "Intellectual Property Rights" means all copyrights, trademarks, patents, design rights, trade secrets, database rights and any other intellectual property rights worldwide, whether registered or not.

You may use the Service only if:

1. you are at least 16 years old; and
2. you can enter into a binding contract with us under the law applicable to you; and
3. you are not barred from receiving the Service under applicable laws (including export control and sanctions laws).

By using the Service you represent and warrant that you meet all of these requirements. If you use the Service on behalf of a household or family, you must have authority from every member whose data is entered.

To use most features you need an Account. When you create an Account you must:

• provide accurate, current and complete information;
• keep your login credentials confidential;
• notify us without undue delay if you suspect unauthorised access.

You are responsible for all activity carried out under your Account. We may refuse to create, suspend or terminate Accounts that violate these Terms or applicable law (see Section 17).

You can close your Account at any time from within the App.

Kleyn helps you organise your physical storage by associating printable QR codes with "boxes" and recording what is inside them.

The Service currently includes, depending on your plan:

• generating and printing QR codes;
• scanning QR codes to open or create a box;
• naming boxes, adding a location label and an emoji;
• creating manual item lists and tags;
• attaching photos to a box (subject to plan limits);
• on Paid Plans only, automated AI-assisted item recognition and attribute extraction when you add a photo to a box (the "AI Scan"), including recognised item names, brand, object type, colour, material, category and an "embedding" used to power in-app natural-language search;
• natural-language search across your own inventory (powered by the AI Scan on Paid Plans; on the Free Plan, search falls back to simple keyword matching).

The Free Plan does not include AI Scan or any AI-assisted features; photos on the Free Plan are stored for your own reference only and are never sent to our AI sub-processor.

We may add, change or remove features at any time. Where a change materially and negatively affects a Paid Plan you already hold, we will inform you in advance and, where required by law, offer you the option to cancel and receive a pro-rata refund of the unused portion.

If you are a Consumer resident in the EU or EEA, you generally have a 14-day right of withdrawal when you buy digital content online, as set out in Directive 2011/83/EU on consumer rights.

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you acknowledge that you have read the Privacy Policy.

When using the Service you agree not to:

• violate any law or regulation, or the rights of any third party;
• upload, store or share Content that is unlawful, infringing, defamatory, harassing, threatening, hateful, discriminatory, obscene or otherwise objectionable;
• upload Content that contains malware, viruses or other harmful code;
• use the Service to send spam or unsolicited communications;
• interfere with, disrupt, overload or probe the Service or its underlying infrastructure;
• attempt to bypass any access control, rate limit, paywall or usage limit;
• reverse-engineer, decompile, disassemble or otherwise try to derive source code from the App, except to the extent such restriction is prohibited by mandatory law;
• use the Service to build a competing product, or to train machine-learning models;
• scrape, crawl or harvest data from the Service except as expressly permitted;
• share your Account credentials with anyone else, or sell, resell or rent access to the Service.

We may investigate suspected violations and take appropriate action, including removing offending Content and suspending or terminating Accounts (Section 17).

AI-assisted features such as the AI Scan are available only on Paid Plans and are provided on an "as-is" basis. They are inherently probabilistic and may:

• mis-recognise items or mis-identify their brand, colour, material or object type;
• produce incomplete, inaccurate or unexpected results;
• change, degrade or become unavailable without notice.

The results of an AI Scan — including the recognised item list and the extracted attributes — are suggestions that you can edit, accept or discard. You are responsible for reviewing them before you rely on them. We do not warrant that AI results are accurate or fit for any particular purpose.

Features marked as "beta", "preview" or "experimental" may be turned off, throttled or substantially changed at any time without notice.

The Service, including the App, the website, the Kleyn name and logo, graphics, texts, design, source code and databases, is owned by Sandico or its licensors and is protected by Intellectual Property Rights. Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, solely for your personal, non-commercial use of the Service.

All rights not expressly granted to you are reserved.

The Service integrates with third-party services, including but not limited to Apple App Store, Supabase, Sentry, RevenueCat and the Google Gemini API. Your use of those services is also subject to their own terms and privacy policies.

If you downloaded the App from the Apple App Store, you acknowledge that these Terms are between you and Kleyn (not Apple), and that Apple is a third-party beneficiary entitled to enforce these Terms against you. Apple is not responsible for the App, its content, maintenance, support or any claims relating to it.

The Service requires a compatible device, a supported operating system version, a working camera (for QR scanning and photos) and an internet connection. You are responsible for your device, any applicable mobile data or printing costs, and for keeping your operating system and the App up to date.

We may update the Service and these Terms from time to time, for example to reflect new features, legal or security requirements, or changes in our sub-processors.

If we make material changes to these Terms, we will notify you at least 30 days in advance through the App and/or by email. If you do not agree with the new version, you must stop using the Service and may cancel any Paid Plan before it takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.

Minor, non-material changes (such as clarifications or fixing typos) may take effect immediately.

We make the following commitment: the Service will be supplied with reasonable care and skill and will comply with the mandatory consumer-protection guarantees that apply to digital content and digital services under EU law (including Directive (EU) 2019/770).

Subject to that commitment, and to the extent permitted by law, the Service is provided "as is" and "as available", without further warranties of any kind. We do not warrant that:

• the Service will be uninterrupted, timely, secure or error-free;
• stored Content will never be lost or altered (you are responsible for keeping your own backups where appropriate);
• AI results will be accurate (see Section 10).

Nothing in this Section limits rights you have as a Consumer under mandatory law.

For Consumers in the EU/EEA: nothing in these Terms excludes or limits our liability where it cannot be excluded under mandatory law, including liability:

• for death or personal injury caused by our negligence;
• for fraud or fraudulent misrepresentation;
• for gross negligence or wilful misconduct;
• under mandatory consumer protection law (including Directive (EU) 2019/770).

Subject to the above, and to the extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, opportunity or data;
• our total aggregate liability in any 12-month period is limited to the greater of (a) the amount you paid us in the 12 months preceding the event, or (b) EUR 50.

We are not liable for failures caused by events outside our reasonable control (force majeure), including outages of App stores, payment providers or sub-processors.

You may stop using the Service and delete your Account at any time. Cancelling a Paid Plan is done through your Apple subscription settings (Section 5.2).

We may suspend or terminate your access, in whole or in part, with or without notice, if:

• you materially breach these Terms;
• we are required to do so by law or by a competent authority;
• providing the Service to you is no longer commercially or technically reasonable;
• your Account has been inactive for a prolonged period (we will try to notify you first).

On termination: (i) your licence to use the Service ends immediately; (ii) we will delete your Content in accordance with the retention periods set out in the Privacy Policy; (iii) Derived Data already generated is not deleted and continues to be owned by Kleyn in accordance with Section 7.6; and (iv) Sections 7.2, 7.3, 7.4, 7.6, 11, 15, 16, 17, 19 and 20 survive termination.

Neither party will be liable for any delay or failure to perform due to events beyond its reasonable control, including acts of God, war, terrorism, strikes, pandemics, failures of telecommunications networks or cloud infrastructure, or governmental orders.

These Terms are governed by the laws of the European Union where applicable, supplemented by the national law of the country where Sandico has its registered seat. This choice of law does not deprive you, if you are a Consumer, of the protection afforded by mandatory provisions of the law of the country where you habitually reside (Article 6 of Rome I).

Before going to court, please contact us so we can try to resolve the dispute amicably.

Online dispute resolution. Consumers resident in the EU may use the European Commission's online dispute-resolution platform at ec.europa.eu/consumers/odr. We are not required to, and do not commit to, participate in an alternative dispute-resolution procedure before such a body.

Consumers also retain the right to bring proceedings before the courts of their country of residence, as provided by Article 18(1) of Regulation (EU) No 1215/2012.

• Entire agreement. These Terms, together with the Privacy Policy and any in-App notices, constitute the entire agreement between you and Kleyn regarding the Service.
• Severability. If a provision is held invalid or unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce a right or provision is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition or sale of assets.
• Notices. We may send notices through the App, by email to the address associated with your Account, or by posting them on our website.
• Third-party beneficiaries. Except for Apple under Section 12, these Terms do not confer rights on any third party.

If you have any questions, complaints or requests regarding these Terms or the Service, please contact us: